Terms of Service

Rivvo is an online booking product of Solutell LLC (“Rivvo”, “we”, “us”). These terms are a contract between you and Solutell LLC.

Two very different people use Rivvo, so these terms are in three parts. Part A applies if you run a business on Rivvo. Part B applies if you booked an appointment through a business’s Rivvo page. Part C applies to everyone. If you use Rivvo on behalf of a business, you confirm you can agree to these terms for it.

Please read Part C, “Disputes and arbitration”. It requires most disputes to go to individual arbitration instead of court, and gives up the right to take part in a class action. You can opt out within 30 days.

Your account

You need an account to run a business on Rivvo. Keep your login details secure and current, and tell us promptly if you think someone else has access. You are responsible for what happens under your account, including anything your staff do with the access you give them.

You must be at least 18 and able to enter contracts. Rivvo is for business use, not personal use.

Running your business on Rivvo

You are responsible for the accuracy of your catalog, prices, hours, staff, policies, and anything else you publish, and for the service you actually provide to your customers. Rivvo is the software you take bookings with; the appointment itself is between you and your customer. Cancellation, deposit, and no-show policies shown at checkout are yours, and enforcing them is up to you.

You must follow the laws that apply to your business, including licensing, consumer protection, employment, tax, and accessibility rules. Some of what Rivvo can do — blocking a customer from booking, recording a no-show, charging a deposit — has legal consequences in some places. Using those features is your decision.

Content you upload or import

You keep ownership of your logo, photos, catalog text, and other content you put into Rivvo. You give us permission to host, copy, display, and adapt it for the purpose of running the product — showing your booking page, resizing an image, sending your booking confirmations — and for nothing else.

Rivvo can import your business details, service list, and images from another booking platform. When you import, you confirm that you own that content or have permission to use it, and that copying it to Rivvo does not break your agreement with the other platform. Imported images are copied to our storage and served from your booking page, so this matters: you are the one telling us it is yours to copy.

You will indemnify us for claims arising from content you upload or import. We can remove content that we believe infringes someone’s rights or breaks these terms, and we will tell you when we do.

Subscriptions, fees and taxes

Paid plans are billed in advance through Stripe on the cycle shown at checkout, and renew automatically until cancelled. Prices, plan limits, and what each plan includes are shown on our pricing page at the time you subscribe.

You can cancel at any time from your billing settings. Cancelling stops the next renewal; it does not refund the period you are in. Fees already paid are non-refundable except where the law requires otherwise or where we say so in writing. If a payment fails, we may retry it and may suspend paid features until it clears.

If a plan is priced per staff member or per location, adding one during a billing period changes what you owe for that period. We may change prices with at least 30 days’ notice before the change takes effect on your account; if you do not want the new price, cancel before it applies.

Fees exclude taxes. You are responsible for any sales, use, VAT, or similar taxes on your subscription, other than taxes on our income.

Taking customer payments (where enabled)

This section applies only if you turn on payments or deposits for your booking page. Where you have not, Rivvo does not touch money between you and your customer at all.

Payments are processed by Stripe, and you contract with Stripe directly under its own connected account agreement. Charges are made to your Stripe account, which means you are the merchant of record: the sale is yours, the refund obligation is yours, and chargebacks, disputes, and any resulting fees or losses are yours. We may deduct a platform fee from a transaction, disclosed to you before you enable payments.

Stripe and its partners decide whether to approve your account, and may require identity verification before you can be paid. We may need to verify your identity, or your business’s, using a third-party verification provider. Payouts, timing, holds, and reserves are set by Stripe, not by us. We are not a bank, a money transmitter, or a payment processor, and we do not hold your funds.

You are responsible for refunding your customers where your own policy or the law requires it, whether or not you are still using Rivvo.

Messages you send through Rivvo

Rivvo can send booking emails and text messages to your customers in your business’s name. Those messages go out on your instruction, so you must only turn them on for people who agreed to receive them, and you must follow the rules that apply to business messaging — including the Telephone Consumer Protection Act, CAN-SPAM, and mobile carrier requirements.

Rivvo sends transactional messages about a specific appointment. You may not use Rivvo to send marketing or promotional messages, and you may not send anything in the categories carriers prohibit, including messages involving controlled substances, firearms, gambling, or adult content. Free-text fields you fill in — a cancellation note, a policy line — go out under your business’s name and are your responsibility.

We may suspend messaging for your account, without notice, if we or a provider believe it is being used unlawfully or in a way that puts our sending reputation at risk.

Your customers’ information

Your customers’ personal information belongs to your relationship with them, not to ours. As between you and us, you decide what is collected and why; we process it to provide the product to you, under our Privacy Policy.

That means you are responsible for having a lawful basis to collect and message your customers, for giving them whatever privacy notice the law requires, and for handling their requests to see or delete their information. We will help you respond to such a request. We will not sell your customers’ information, and we will not use it to market to them on our own behalf.

Suspension and termination

You can stop using Rivvo at any time. We may suspend or close an account that breaks these terms, creates a security or legal risk, or has not paid. Where it is reasonable to do so, we will warn you first and give you a chance to fix it.

When an account closes, your booking page stops working and we stop sending messages for you. You can export your data before you close it, and for a reasonable period afterwards on request. We keep what we need to keep for the reasons described in the Privacy Policy, and delete the rest. Anything owed at the time of closure is still owed.

Booking an appointment

When you book through a Rivvo page, your appointment is with the business, not with Rivvo. Rivvo provides the booking page; the business sets its own services, prices, availability, and policies, and provides the service itself.

That means questions about the appointment — running late, a price you did not expect, the service you received — go to the business. We can help with the booking page itself, but we cannot make a business honour a booking, issue a refund, or provide a service.

Please give accurate contact details. The business uses them to confirm and to reach you about your visit.

Deposits, cancellations, and no-shows

A business may require a deposit, may charge for a late cancellation, and may record a no-show. Its policy is shown at checkout before you confirm. Those terms are between you and the business, and any refund is the business’s to give.

A business can also stop a particular person from booking online with it again. That is the business’s decision about its own booking page.

Messages you receive

Messages about your appointment come from the business through Rivvo. You can reply STOP to any text to stop receiving them or HELP for help, and you can ask the business to stop emailing you. Message frequency varies, and message and data rates may apply. Stopping messages does not cancel your appointment. The Privacy Policy explains what we do with your information.

Acceptable use

Do not use Rivvo to break the law, infringe anyone’s rights, or harm someone. Do not try to break into the product, interfere with it, or access data that is not yours. Do not scrape it, resell it, or use it to build a competing product. Do not upload anything malicious, and do not misrepresent who you are or what business you run.

Our intellectual property

Rivvo — the software, design, and brand — belongs to us. These terms give you permission to use the product while your account is in good standing, and nothing more. You may not copy, modify, reverse engineer, or create derivative works from it, except where the law says you may.

If you send us feedback or a suggestion, we can use it without owing you anything for it.

Copyright complaints

If you believe content on Rivvo infringes your copyright, write to Solutell LLC, 2108 N St, Ste N, Sacramento, CA 95816, United States. Please identify the work, identify where the content is, give us your contact details, and state that you believe in good faith that the use is not authorised. We remove infringing content and can close the accounts of repeat infringers.

Third-party services

Rivvo relies on other companies to work — for hosting, payments, email, text messages, maps, and identity verification. We choose them carefully, but we do not control them, and we are not responsible for their acts or their outages. Where you contract with one of them directly, such as Stripe, that agreement is between you and them.

Disclaimers

Rivvo is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not promise the product will be uninterrupted, error-free, or that it will never lose data, and we do not warrant anything about a business or a customer you meet through it.

Some places do not allow these exclusions, in which case they apply to you only as far as the law allows.

Limitation of liability

To the fullest extent the law allows, Solutell LLC is not liable for lost profits, lost bookings, lost revenue, lost data, or any indirect, incidental, special, consequential, or punitive damages, even if we were told they were possible.

Our total liability for all claims relating to Rivvo is limited to the greater of the fees you paid us in the three months before the claim, or one hundred US dollars. These limits do not apply to liability that cannot be limited by law.

Indemnification

If you run a business on Rivvo, you will defend and indemnify us against claims, damages, and reasonable legal costs arising from your content, your use of the product, the service you provide to your customers, the messages you send, your handling of your customers’ information, or your breach of these terms. We will tell you promptly about any such claim and let you control the defence, provided any settlement releases us fully.

Disputes and arbitration

Please contact us first. Most problems are settled quickly, and we ask that you give us 30 days to try before starting a formal proceeding.

If we cannot resolve it, you and Solutell LLC agree that any dispute relating to Rivvo will be settled by binding individual arbitration administered by the American Arbitration Association under its applicable rules, rather than in court. The arbitrator decides the dispute, and judgment on the award can be entered in any court with jurisdiction.

You and we each give up the right to a jury trial and to take part in a class action, collective action, or representative proceeding. Claims must be brought individually. If this class waiver is found unenforceable for a particular claim, that claim proceeds in court and the rest of this section still applies to everything else.

You can opt out of arbitration by writing to Solutell LLC, 2108 N St, Ste N, Sacramento, CA 95816, United States within 30 days of first accepting these terms, saying that you opt out and identifying your account. Opting out does not affect anything else here.

Either of us can still bring an individual claim in small claims court, and either of us can ask a court for an injunction to protect intellectual property or stop unauthorised access. A dispute must be started within one year of when it arose, or it is waived, unless the law says otherwise.

Governing law

These terms are governed by the laws of the State of California, without regard to its conflict of laws rules. Where a dispute is not subject to arbitration, it belongs in the state or federal courts in Sacramento County, California, and we each agree to that venue.

Changes to these terms

We may update these terms. If a change materially affects you, we will give reasonable notice — by email or in the product — before it takes effect. Continuing to use Rivvo after that means you accept the new terms. If you do not, stop using Rivvo and cancel.

General

These terms and the Privacy Policy are the entire agreement between us about Rivvo. If part of them is unenforceable, the rest still applies. If we do not enforce something straight away, we have not given up the right to. You may not transfer these terms without our consent; we may transfer them to an affiliate or in connection with a merger or sale of the business. Nothing here creates a partnership, employment, or agency relationship, and no one other than you and us can enforce these terms.

Contact

Questions: +1 (415) 725-2229, or write Solutell LLC, 2108 N St, Ste N, Sacramento, CA 95816, United States. See also our contact page.